Physical comfort is less of a luxury and more of a requirement in order to manage our work and personal responsibilities throughout the day, so a cold and damp indoor space is hardly ideal for productivity! Heat your home and get back to your busy schedule with fast, responsive assistance from our team! Whether you have a heat pump or a furnace, you should keep our phone number close at hand for quick access to a qualified heating contractor who can handle both regular maintenance and emergency repairs. In northern California there are days where a chilly wind blows incessantly, rain pours down and all you want is to get out of the relentlessly cold and wet day. It is during these times that we instinctively think of our warm homes and offices that await us with their snug, comfortable embrace of warm air and possibly a mug of something hot to drink. Our physical comfort is generally at the top of our priorities and, when we are uncomfortable because an indoor space is much too cold on a cold day that is when we realize how important our heating system really is.
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Once I received the two heaters, I realized that they were bigger than anticipated and wouldn t work in one of the intended spaces so I emailed customer service and requested a Return Authorization. If a company offers free shipping but then attempts to recoup it when an item is returned, it s not really "free" shipping and I question whether this practice is even legal. Meanwhile, I installed the remaining heater in my bedroom, which meant drilling holes in my wall and hanging it.
The first time I turned the heater on high, I shut the door to allow the room to warm up. When I returned to the room after three hours, the unit itself and the wall just above it were incredibly hot to the touch, but the room was only negligibly warmer. I turned the heater off. The next day, I again turned the heater on high, closed the door and left the room. I returned about 45 minutes later and the unit and wall were so hot that I couldn t leave my hand on either the heater or the wall just above it for even a second.
I turned the heater down to its midpoint setting it was a dial and left the room. I returned after an hour or so and was still unable to leave my hand on the heater or the wall immediately above it. The room had not warmed up. I emailed eheat customer service on 11[redacted]13 and explained the scenario. Their response: We take all Envi matters seriously.
To ease your mind about the wall getting hot, all surfaces above the wall where the Envi is mounted will get hot because that is where the air is coming out and the only place is does come out of. In every Envi heater we have intergrated a thermal cut off switch so if for some reason the Envi does start to overheat, within minutes it will shut off completely. Also, if a child accidentally places a t shirt or sock over the top grate, that too will also shut the heater off completely to prevent overheating.
Since , we have been selling the heater so customers all over the world and have never had any problem with the wall getting too hot. However, if this is still a problem we can gladly get the heater back and offer a refund. We are here to help so if you have any questions or would like a RMA please let us know. They replied that return shipping is the customer s responsibility. Their return policy is unfair, disreputable and dishonest.
Desired Settlement: Consumer Response: Business Response: We have looked over this matter to further understand what went wrong. We first want to apologize for the lack of communication our company has made on behalf of this issue. We appreciate you contacting us about this matter so we may better our company and its policies. Again we sincerely apologize for the frustration this has caused and appreciate your sincerity in seeking an appropriate resolution.
Last spring I expanded my small business and opened up a music studio on my property. I researched heating possibilities for the studio and settled on the Envi Heater. I liked the fact that it didnt blow air and it used very low amps. Everything seemed to be fine with the heater until fall Once the weather started getting colder and I turned the heater on more frequently I started noticing the wall turning black.
At first I thought perhaps a piece of paper was dropped into the heater and as it burned up it caused the black residue. However, I scrubbed the wall, repainted it, and the black returned. Eventually the black spread all throughout the studio, especially on the wall and ceiling above the heater. I removed the heater and contacted the company. My last email was sent a week ago with no reply.
The last response I had from the company was on February 11th. Being a brand new location for my business, it is important for my students often children to feel comfortable in my studio. It is equally important for parents to feel comfortable having their children in my studio. The black was often remarked on by students and parents and frankly, was embarrassing.
The heater has a 3 year warranty and I am simply asking for a refund. However, the company has not sent me any directions on how to return the heater to ensure a refund. I would like this situation resolved with a full refund, and also I would like to let other consumers know about my experience. Hopefully, this will encourage the company to revise their customer service policies.
I would simply like a refund for the defective heater. Sent e-mail referance unit and pictures case [redacted] is the only respones have gotten from e-heat. Was contacted by the co. They said that my wall was just dirty because of dust in the air. They had seen this before and to get a magic eraser to clean it. I contacted them back to advise that that did not work and that the wall was burned. She advised me that she would have to talk to the boss. We have been in contact with [redacted] and his explanations have been very inconsistent.
Per our phone conversation on [redacted], I explained to [redacted] that based on the image he has provided, this has only ever happened in areas where a customer smokes, burns candles, or has a bit of dust in their home. Upon viewing the photo, we also noticed the outlet appears discolored as well as the wall. This further implies dust is the issue. We spoke again on [redacted] and [redacted] told me that the mark would not come off the wall.
In his initial complaint, [redacted] says his wall is sheetrock but upon speaking with him, he says he lives in a manufactured home and that the wall is a vinyl material. Because he is unclear, we are unable to resolve this issue. The temperature of the air exiting the Envi Heater will not exceed degrees Fahrenheit due to the thermal cut off safety sensor. The ignition point of paper is degrees Fahrenheit. The Envi Heater does not get warm enough to burn paper let alone sheetrock as sheetrock does not have an ignition point because it is a concrete material.
Therefore, the only explanation is the dust in the air that has circulated through the heater. We have provided a return shipping label for [redacted] to return his order. And we will be refunding him the full amount he paid including shipping. Thank you, Consumer Response: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
For your reference, details of the offer I reviewed appear below. Regards, That is probably the best that I can get. My money for the heaters back but no compensation for my damaged wall. It is what came with the house when purchased new in I attemped to clean my wall as requested and even tried GooGone. To repair I would have to have the panel replaced or the 12 long wall painted. The differant colored electrial receptacle is exactly that a bone color next to a white receptacle.
There was only one receptacle until I added the other one from my solar power. When you see a burned spot above and behind a new heater that was installed according to the manufacturers instructions it SCARES the hell out of you. Then the company says its your fault because your house is dusty. We didn t have plans or money to remodel but looks like our mind has been changed. In speaking with [redacted], we have sent him a return shipping label.
Once again, we have only seen something of this nature in areas where there is a lot of dust. Regards, My name is [redacted]. There should be compensation for the damage and mounting holes to my wall. The fact that cannot be denied is that the e-heat heater damaged my wall. When initially purchasing our product, it is understood that the Envi is a wall-mounted heater. The heater will have to be hung on the wall in some way. Therefore, holes will have to be made.
This is understood upon purchase. When speaking with [redacted] on the phone, he mentioned that the magic eraser removed some of the markings validating that the matter is dust. Regards, DUH! If the heater was still there you would not see the holes. If the instructions would have said somthing about dust causing discoloration to the wall and how to avoid that then there would be no complaint.
As the consumer, it was [redacted] s decision to install the heater on the wall. It is clearly explained on our website that the Envi is a convectional heater and will circulate the air inside of a room. We did not know [redacted]s environment ahead of time. After our initial contact, [redacted] did mention that his state is a dusty state.
Whatever air in a room, the Envi Heater will circulate. It is how the Envi Heater is designed.
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Serviceability features: It includes long-life washable filters and is compatible with an optional Daikin ENVi wireless control that provides remote access to program and control. The pre-charged outdoor units allow for 33 feet of refrigerant piping. Wall brackets are provided for quick, easy installation. Technical support: Contact local distributor 7 a. Central time, weekdays, or call Technical support materials: Wiring diagrams; installation, operation, and maintenance manuals; parts list; troubleshooting guide; specification sheets; and startup instructions are included. Noise-reduction features:
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Once I received the two heaters, I realized that they were bigger than anticipated and wouldn t work in one of the intended spaces so I emailed customer service and requested a Return Authorization. If a company offers free shipping but then attempts to recoup it when an item is returned, it s not really "free" shipping and I question whether this practice is even legal. Meanwhile, I installed the remaining heater in my bedroom, which meant drilling holes in my wall and hanging it. The first time I turned the heater on high, I shut the door to allow the room to warm up. When I returned to the room after three hours, the unit itself and the wall just above it were incredibly hot to the touch, but the room was only negligibly warmer. I turned the heater off. The next day, I again turned the heater on high, closed the door and left the room. I returned about 45 minutes later and the unit and wall were so hot that I couldn t leave my hand on either the heater or the wall just above it for even a second. I turned the heater down to its midpoint setting it was a dial and left the room.
It s still cold out there in some parts of the world. Stay warm. Remember to join our referral program! Hello Envi Community! Join or sign in at eheat. Make your heating system more efficient. Get an Envi now! How to Participate: Share this post Publicly public mode 2. Sign up in the form provided Here is a step-by-step guide on how to complete a referral! Who from the Envi Nation is in Michigan?